Privacy Policy

This Privacy Policy describes how Lumen / Lore ("we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from www.lumen-lore.com (the "Site"). This policy applies to the Site and related services, including purchases of original watercolour paintings (framed or unframed) and professionally printed photographs (framed/matted, canvas, or metal).

If you have questions, contact: support@lumen-lore.com

1) Who we are

Lumen / Lore is the online art shop and portfolio of Jeremy Bible ("Artist/Photographer").

Website: www.lumen-lore.com

Privacy page: www.lumen-lore.com/privacy

Email: support@lumen-lore.com

2) Information we collect

We collect information in three main ways: information you provide, information collected automatically, and information from third parties that help us process orders.

A. Information you provide

Order information: name, billing address, shipping address, email address, phone number (if provided), items purchased, and any order notes.

Account information (if you create an account): name, email address, password (stored in an encrypted/hashed form by the ecommerce platform).

Customer support: messages you send us, including emails and any photos or details you provide for support requests.

Marketing preferences: whether you subscribe/unsubscribe to emails.

B. Information collected automatically

When you browse the Site, we may automatically collect:

• Device and browser information (IP address, time zone, browser type, device identifiers)

• Usage information (pages viewed, links clicked, time spent, referring/exit pages)

• Cookie and similar tracking information (see "Cookies" below)

C. Information from third parties

If you pay for an order, our payment processor (Stripe) provides us confirmations and details such as:

• Payment status and transaction identifiers

• Partial payment details (for example, card brand and last four digits)

We do not receive or store full payment card numbers.

3) How we use your information

We use personal information to:

• Process and fulfill orders (payment, shipping, returns/exchanges, and order confirmations)

• Communicate with you about your order, shipping updates, and support requests

• Provide and improve the Site (performance, analytics, troubleshooting, testing)

• Detect and prevent fraud and secure the Site

• Send marketing communications (only if you opt in, or where permitted by law). You can unsubscribe anytime.

4) Payments (Stripe)

We use Stripe to process payments, and in some cases related business services (such as fraud prevention and payment analytics). Stripe may collect and process information about you and your transaction, including identifying information about the devices that connect to its services (including via cookies and similar technologies).

Stripe's processing of personal information is governed by Stripe's own privacy policy.

5) Sharing your information

We share personal information only as needed to run the shop and deliver your order, including with:

• Stripe (payment processing, fraud prevention, and related payment services)

• Shipping carriers to deliver packages

• Print labs / fulfillment partners (if applicable) to produce and ship prints

• Website hosting and ecommerce platform providers to host the Site and store order data

• Analytics providers (if enabled) to understand Site performance

• Professional advisors (accounting/legal) where necessary

• Law enforcement / regulatory authorities if required by law or to protect our rights

We do not sell your personal information.

6) Cookies and tracking technologies

We may use cookies and similar technologies to:

• Keep the Site working (shopping cart, security, preferences)

• Understand how visitors use the Site (analytics, if enabled)

• Support marketing (only if enabled)

Stripe may also use cookies and similar technologies in connection with payment processing and fraud detection.

You can control cookies through your browser settings. Blocking certain cookies may affect Site functionality.

7) Email marketing

If you subscribe to our mailing list, we may send updates about new work, releases, and shop announcements. You can opt out at any time by using the unsubscribe link in an email or by contacting support@lumen-lore.com.

8) Shipping and fulfillment

To ship your order, we share necessary details (such as your name, shipping address, and email/phone if provided) with carriers and, if applicable, print labs or fulfillment partners. Framed/matted/canvas/metal prints may be produced by a professional printer and shipped directly to you.

9) Data retention

We keep personal information only as long as necessary to:

• Fulfill orders and provide support

• Maintain business records (e.g., accounting/tax requirements)

• Resolve disputes and enforce agreements

When data is no longer needed, we delete or anonymize it where feasible.

10) Your rights and choices

Depending on your location, you may have rights regarding your personal information, including:

• Access to the data we hold about you

• Correction of inaccurate information

• Deletion (where applicable)

• Objection or restriction of certain processing

• Data portability

• Withdrawal of consent (where processing is based on consent)

To make a request, contact support@lumen-lore.com. We may need to verify your identity before completing requests.

11) Legal bases for processing (for EEA/UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process personal data under these legal bases:

• Contract (to provide products you purchase and customer service)

• Legitimate interests (to operate and improve the Site, prevent fraud, and maintain security)

• Consent (for optional cookies and marketing communications, where required)

• Legal obligation (tax, accounting, or other compliance)

12) Canada privacy notice (PIPEDA)

If you are in Canada, you may request access to, and correction of, your personal information. We will respond within a reasonable time and in accordance with applicable law. If you have concerns, contact us at support@lumen-lore.com.

13) California privacy notice (CCPA/CPRA)

If you are a California resident, you may have the right to request access to, deletion of, or correction of personal information we hold, and to opt out of certain "sharing" for cross-context behavioral advertising (if applicable). We do not sell personal information. Stripe also provides its own privacy controls and disclosures.

To exercise rights with respect to Lumen / Lore, contact support@lumen-lore.com.

14) Children's privacy

The Site is not intended for children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will delete it.

15) International transfers

If you are visiting from outside Canada, your information may be processed in countries where our service providers operate. These countries may have different data protection laws than your country.

16) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.

17) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in practices or for legal/operational reasons. We will post the updated policy on this page with a new effective date.

18) Contact

If you have questions or requests related to privacy, contact: support@lumen-lore.com